Terms and Conditions

Great customer service and your privacy and security are important to WattsDesign and so the following terms and conditions are designed to make the Watts Design On Line web site a safe and easy place to shop.

Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.

Before placing an order, if you have any queries relating to these terms and conditions, please contact our Customer Services team.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received and will be governed by that new version.

Watts Design On Line is the trading name of Watts Brothers Limited.

Your contract is with Watts Brothers Limited
Company No: 4196532
Vat No: 763037143
Registered address: Unit 1, Kingdom Fields, Bratton Fleming, Barnstaple, Devon, EX31 4EN.

You agree that e-mail will be used as the standard means of communication.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate.

Receipt of the order confirmation email is notification that we have received your order. It is not confirmation that your order has been accepted. We reserve the right to reject any offer of purchase by you at any time. We cannot fulfil any obligations due to the following reasons:

    •    The product you ordered being unavailable from stock
    •    Our inability to obtain authorisation for your payment
    •    The identification of a pricing or product description error
    •    Customers who fail to reach any order criteria set out in the Terms & Conditions

We try to show products on the website as clearly and as accurately as possible. Despite this, slight variations may occur. The colour of an item may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual product you receive.

As many of our products are made of natural timber, grain and colour will vary.

All sizes of products specified on the website are approximate only. If measurements need to be exact, please contact us prior to ordering and we will do our best to help. Email info@wattsdesign.co.uk or  telephone 01598 710215. We will not be liable for the cost of returning items that are not the right size for your purposes if you have not checked with us beforehand.

Stock levels are indicated. However due to the speed at which items may sell, the stock of an item marked as in stock or low stock may on occassion be out of stock by the time of purchase. In this event, a member of staff will contact you with a choice of options, including a full refund. As a high percentage of our products are made in our workshop a member of staff will contact you if there is a manufacturing delay which could lead to stock levels not always being correct.

This is in addition to your statutory rights.

Data Privacy
Customer information is kept strictly confidential. Watts Brothers Limited do not store credit card information and we do not and will not pass or sell your details on to any third party.

We abide by the requirements of the Data protection act 1998.

When you create an account we will sign you up to our e-newsletters, but you may unsubscribe from these at any time by clicking the link in the email.

Ordering and payment
Payments for orders through the website can be made through Sage pay using Visa, Mastercard, Delta, Visa Electron, Solo and Switch or via Paypal.

Payment will be debited from your account immediately on placing the order. We charge for the order in full at the time the order is placed. Therefore please ensure if you are pre-ordering an item that you are happy to pay for it in advance.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

All prices on this site include United Kingdom VAT at the prevailing rate.

We do not accept payment by cheque

We are able to accept payment by card by telephone order.

Discount Codes
If you have a discount code, then it must be entered into the voucher code box in the 'shopping basket' and must be done so at the time of ordering.  You must be logged in to your account in order to use a discount code. We will not be able to apply a discount code to an order after it has been processed and no refunds will be given. Promotional codes are not valid against shipping rates. Only one Discount PromoCode can be used at a time on any order.

Watts Brothers Limited deliver to most areas of UK Mainland.

Watts Brothers Limited aims to deliver all orders, excluding large items such as furniture, within 7 working days of confirmation that your order has been accepted, but during busy periods delivery may take slightly longer. For more information please see delivery.

Watts Brothers Limited aim to deliver large items such as furniture and custom made / personalised goods within 4-5 weeks. You will be contacted by Watts Brothers Limited for more detailed delivery arrangements for large items such as furniture.

In the event that an item is out of stock, we will notify you of the delay and despatch it as soon as it arrives.

If an item is out of stock at the time of ordering, then we will either wait for the whole order to be in stock so we may ship all together, or if there will be an extended delay then we may ship a partial order, with the balance to follow.
Once a back order comes into stock, we will send the item out automatically, so if you change your mind about an item that you have pre-ordered, then it is your responsibillity to cancel the order.

If a back-order is older than 3 months, we will contact the customer to ask if goods are still required and inform of expected delivery date, if available, at this time if goods are not required the back-order items will be cancelled.

You have the legal right to cancel your order within seven working days of receiving the goods under the Distance Selling Regulations.  Should you wish to do so, please contact customer services on info@wattsdesign.co.uk within seven working days of receiving your parcel.   If your order has already been despatched please follow our returns procedure.  Goods must be returned to us in the condition in which they were dispatched.  All good returned to Watts Brothers Limited are done at your own cost.

Returns Policy
If you wish to return an item, we need to receive it back within twenty eight days of receipt for a refund or exchange. We ask that you please return the items with their original saleable packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach us, please ensure you package your items well in order to prevent any damage to the items, boxes or crates.

We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us. To contact regarding a return please email 01598 710215 info@wattsdesign.co.uk

If you wish to cancel your order and return it to us, under the Distance Selling Regulations, you must let us know within seven working days of receiving your parcel. This can be done by calling us 01598 710215 or via email at info@wattsdesign.co.uk . You will then need to return the whole order to us, at your own expense if you have already received it.  Once we receive the whole order back we will issue a full refund of the item price that you paid. We cannot refund the original delivery charge unless the item is faulty or damaged.

Please return goods to: Watts Design, Unit 1, Kingdom Fields, Bratton Fleming, Barnstaple, Devon, EX31 4EN.

Please note that it can take up to 21 days to process a return.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Bespoke Items
In addition, if you wish to purchase a 'made to order' or 'personalised' or other bespoke item, the order cannot be cancelled once it has been placed.  

'Made to order' items or 'personalised' items or other bespoke items are non-returnable and non-refundable unless faulty or damaged.

'Made to order' items must be checked for damage and signed for upon delivery.

If a bespoke item is either faulty, damaged or is an incorrect item, you must notify the delivery person at the time and they will notify us. The item must be returned within seven days of delivery.  You must contact our customer care team either by email info@wattsdesign.co.uk or by telephone 01598 710215 within seven working days from date of delivery.

Saved Baskets
If you have added items to your basket and saved the basket, the basket will remain saved for up to one month. If this saved basket is not converted into a transaction, the basket will be emptied.

Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.

All material and software Copyright © 2013. All rights reserved. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in Watts Brothers Limited site.

Copyrights and ownership
This website and its contents are owned by Watts Brothers Limited.  All material and software Copyright © 2012. It is strictly prohibited to copy, republish or redistribute any of the material and software contained in Watts Brothers Limited web site.

Watts Brothers Limited attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free.

Watts Brothers Limited does not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties.

Watts Brothers Limited does not accept liability for any errors and omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services.

Watts Brothers Limited will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Watts Brothers Limited makes no representations about the fitness for a particular purpose of any of the products or services available on this website.

Watts Brothers Limited does not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.

Watts Brothers Limited will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim. This Liability section applies only to the extent permitted by law. By placing an order you are agreeing to these terms.

If you would like to talk to us please call 01598 710215